NEED TO MAKE A RETURN?
We want you to love your purchase, but if you have changed your mind you can return your item here online. Full details of our returns policy are outlined below. It is important that you are able to provide appropriate proof of purchase when returning your item.
Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of Australian Consumer Law, regulations or otherwise as required by law.
Promotional items may have additional terms and conditions. Please refer to our for promotion’s terms and conditions page further details.
EXTENDED SEASONAL RETURNS:
An extended returns period means you can shop with confidence this holiday season! All items purchased from the 01st December 2023 – 01st January 2024 (inclusive) are eligible for an extended 60 day free return period. This applies to all online purchases. Items purchased outside of this period are subject to our standard free 30 day returns policy.
CHANGE OF MIND RETURNS:
If you’re not 100% satisfied with your purchase, or have simply changed your mind, we are happy to offer a refund. Please ensure that the items you want to return meet the following conditions of our Returns Policy:
- The Return is made within 30 days of purchase;
- The item is unworn and in its original condition and packaging including original tags attached;
- There must be no damage or signs of wear, such as scratches or sole markings; and
- You must provide proof of purchase to return your goods.
TO BE ELIGIBLE FOR A REFUND, THE PRODUCT MUST BE:
In the original
the last 30 days
RETURNING ITEMS ONLINE
All online returns are FREE! Please ensure you have met the Return Policy conditions above.
Please click here to start your returns process.
Pack your items in their original packaging (including all tags and the shoe box).
A free return label will be emailed to you. Print the label, or show your barcode at the Post Office.
Drop your items at the local Post Office and keep a record of your tracking number. Please allow 5-10 business days for your return to reach our warehouse.
Please allow 5-10 business days for your return to reach our warehouse. If approved, your refund will be processed as soon as possible, and we will notify you by email. Please allow up to 2 weeks for processing and for funds to reach your account.
NEW ZEALAND CUSTOMERS
Unfortunately, orders shipped to New Zealand cannot be returned via the online portal. If you meet the return conditions, please post your items (and invoice) to
COLORADO SHOES E-STORE, 6 FOUNDERS PLACE, TRUGANINA, VIC, 3029.
Please keep a record of the tracking number for our Customer Service Team.
- Online Tax Invoice (order confirmations will not be accepted)
- Packing slip included in all online purchases
- Original return receipt
Please note that our team members are not responsible for proving your purchase. You must supply the proof of purchase, which our team members can validate.
If you believe your product to be faulty, please contact our Customer Service Team. We may request photos of the faulty claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty. If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.
- has a problem that would have stopped you buying it had you known about it;
- is unsafe;
- is significantly different from the description of the product; or
- doesn’t do what we said it would do.
It does not include damage caused by misuse or returns simply due to change of mind.
If the problem is not major, we may choose to give you a free repair instead of a replacement or refund where possible.
If we cannot repair the product within a reasonable time period, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.