returns information

To support the current procedures in place due to Covid-19, we have extended our returns period to 60 days. Due to measures in place at our warehouse, you may experience short delays in processing returns. Please refer to our FAQ page for more information.

Returns Policy

If you change your mind, Australian customers may return orders within 30-days of receipt for a refund.

Faulty, incorrect or incorrectly described Australian or International orders may be returned free of charge for all orders.

We may offer an refunds on purchases of sale and clearance items. 

All returned goods must be unworn, in their original packaging and have all original tags still attached. Please ensure boxed items are packed inside a sturdy waterproof bag or postage satchel.

A tax invoice, receipt or proof of purchase must accompany any orders returned for refund or exchange.

Refunds are paid via the original method of payment or against original cardholder details.

Gift cards are excluded from this policy.

How to Return Your Order

  1. Contact Customer Service to obtain pre-paid return postage label.
  2. Pack goods with Tax Invoice in a secure satchel, carton or reuse original packaging. Please ensure boxed items are packed inside a sturdy waterproof bag or postage satchel or their return may be refused.
  3. Print the return postage label to your package and ensure the original shipping label is covered or removed.
  4. Send via Australia Post.
  5. Please allow up to 7-10 days for processing.

If you receive a faulty, incorrect or incorrectly described order please contact Customer Service ASAP and we will organise for the correct product to be delivered to you. We will also send you pre-paid return postage label, so you can return the original order free of charge. Any postage cost will be reimbursed.

Please note: All Fusion Rewards points redeemed online, as well as Shipping and Handling costs are forfeited for any online order returns.

Returns - New Zealand Customers

You will need to cover the cost of your return. Please include the original invoice in the box. If you don't have your invoice, please include a note with your name and order number in the box.

  • Place the items you want to return into their original packaging and place in a sealed post bag
  • Make note of your return tracking number as our Customer Service team may ask for this if you need to enquire about your return.

Customer Service

Contact us on 1800 101 285 or at