RETURNS

NEED TO MAKE A RETURN?

If you’re not 100% satisfied with your purchase, you can return your unworn item(s) in original packaging within 30 days of purchase. We will happily issue a refund when you provide proof of purchase. All refunds will be processed to your original form of payment.

Items purchased on promotion may have additional terms and conditions. Please refer to our promotion’s terms and conditions page.

TO BE ELIGIBLE FOR A REFUND, THE PRODUCT MUST BE:

Unworn

In the original
packaging

Purchased within
the last 30 days

ONLINE RETURNS

If you meet the conditions above please head to the RETURNS page on the website where your item was purchased to lodge your return.

Log in to your account and select the items to return. If you checked out as a guest please click here

Pack your items in their original packaging (including the shoe box!)

A free return label will be emailed to you. Print the label, or show your barcode at the post office

Drop your items at the local post office and keep hold of the tracking number

REFUNDS

Please allow 5-10 business days for your return to reach our warehouse. If approved, your refund will be processed as soon as possible and we will notify you by email. Please allow up to 2 weeks for processing and funds to reach your account.

NEW ZEALAND CUSTOMERS

Unfortunately orders shipped to New Zealand cannot be returned via the online portal. If you meet the return conditions, please post your items (and invoice) to
COLORADO SHOES E-STORE, 305 GOOCH ST, THORNBURY, VIC 3071.
Please keep hold of the tracking number for our Customer Service Team.

RETURNS FAQS

Can I exchange an item?
Unfortunately we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you return the original item and make a new purchase.
Can I return sale items?
All sale items are eligible for a full refund as long as they are in their original condition including the packaging. All online purchases that are being returned to the warehouse MUST be lodged in the online returns portal. Alternatively, if purchased in store, you can return your shoes to the boutique that you purchased them from.
What do I do if my items are faulty?
If you believe your product to be faulty, please contact our Customer Service Team. We may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty. If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.
I paid using Fusion Rewards points, will I get them back when I place a return?
Generally, all Fusion Rewards points redeemed for online purchases, as well as Shipping and Handling costs are forfeited for any online order returns. You will only be refunded the amount paid, less any discounts or points redeemed.