delivery & shipping information
Please note due to the current procedures we’ve put in place to ensure the well-being of our team and customers amidst the COVID-19 pandemic, you may experience delays in your delivery. This also applies to our delivery partners. We thank you for your understanding during this challenging time. Please refer to our FAQ page for more information.
FREE Delivery Within Australia
Colorado Shoes are pleased to offer FREE shipping within Australia for all orders.
All orders are dispatched from our Melbourne warehouse.
As all orders must be signed for on delivery, we are unable to deliver to PO boxes.
For delivery to New Zealand please change your country at checkout to New Zealand from the drop down and a $15 International shipping rate will added to your order.
All New Zealand orders are exempt from paying Australian GST and this amount will be deducted off your order once you've entered your New Zealand address during checkout.
Customs, Duties and Taxes information for New Zealand: Orders to New Zealand greater than AUD$220.00 are likely to incur NZ customs charges and taxes. These charges can be significant and are a minimum of NZD$60.00. These charges and taxes are subject to change at any time and are dependent on exchange rates and government legislation. Neither Colorado nor our couriers have control over these charges. Colorado will not declare international orders as a "Gift".
For more information go to: http://www.whatsmyduty.org.nz/faq
If you do intend to place multiple orders to avoid paying the excess charges we recommend placing the orders more than 2 business days apart. This avoids the potential of having New Zealand Customs link any 2 shipments and still charge you for customs purposes. You are wholly liable for the payment of all customs charges and taxes. The items will be held and will not be released for delivery until all customs charges and taxes are paid. The order cannot be cancelled or returned to sender if held. All delivery charges are non-refundable unless the order contained faulty items.
Colorado does not deliver outside of Australia and New Zealand.
Need More Information?
Please contact our Customer Service team for more information about online ordering and delivery.
Within Australia, call 1800 101 285 during the following hours:
Monday - Friday: 8:30am - 5:30pm (AEST/AEDT)
Weekends & Public Holidays: Closed
You can also contact our team via email at email@example.com.