Colorado

Frequently Asked Questions

Delivery

How much do you charge for delivery?

Colorado is proud to continue to offer FREE Standard Shipping within Australia on all orders!

When will I receive my order?

If you live in Australian metropolitan areas the Standard delivery time is 3-4 business days. If you live in Australian rural areas the delivery time is 4-10 business days.

Do you deliver to anywhere in Australia?

We deliver to most addresses within Australia. We do not deliver to Parcel Lockers or Click & Collect locations.

I have ordered an item that is no longer available

Colorado is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available, or we are unable to fulfil your order, we will notify you to advise whether we are able to place a backorder or provide a full refund.

Can I change the delivery address after I have ordered?

We start processing and packing your order as speedily as possible after you click ‘Place Order’. This helps us to send your goods quickly but this also means that we're unable to make changes to your order, including delivery address, changing colours and sizes or removing items.

How can I track my order?

Once your online order is dispatched you will receive an email to your nominated email address. This will include your delivery details, tracking number and a link that will allow you to track the status of your delivery. Should this be missing, please check your junk/spam folder in your email.

Why have I received two tracking numbers?

Orders containing more than one item may receive more than one tracking number and may be delivered at different times from our warehouse. We will always endeavor to minimise this where we can, but we know you want your deliveries to arrive as quickly as possible.

Will I need to be present at my nominated delivery address when my order arrives?

If you have selected Authority to leave you will not need to be present and your parcel will be left if the driver deems it safe to do so. If you have not selected this option you will be required to sign for the parcel. Please note: If unattended or the driver doesn’t deem the location safe to leave the parcel, your order will be delivered to your nearest post office for collection. If this occurs you will receive details from Australia Post for the exact location.

Returns

What is Colorado's return policy?

We understand that sometimes a product just isn't quite right, thats why we offer FREE 30 day returns for all orders!

 

If you wish to receive a refund for your purchase, your item must meet these guidelines:

  • Purchased within the last 30 days
  • - Unworn, undamaged and unmarked
  • - In the original packaging and shoe box (we consider this part of the item).

If you qualify for a return, you are not liable for the postage cost of returning products within Australia via Colorado's nominated courier service or an Australia Post/Parcelpoint return booked via our Returns Booking page.

 

Please note that we are unable to facilitate exchanges at this time. If you wish to swap an item for another size, colour or style, we recommend you follow the returns process for the original pruchase, and use the refund returned to your original form of payment to cover the new item.

 

If any items are not eligible for a refund we will contact you and return those items to you at your cost. These items will incur a postage charge of $10 to all residential addresses across Australia and $15 for all New Zealand residential addresses. All efforts will be made to contact you, however, if we do not hear from you within 30 days we reserve the right to dispose of your items.

How do I return my order?

Please visit our Returns page and follow the instructions provided.

Where do I find my Web Order Number?

Your Order Number can be found in two places:

1) At the bottom of your order confirmation email or

2) On the slip sent in your delivery with your order under the heading 'Tax Invoice'. This Order Number can also be used as a reference number when you are contacting customer service.

How long does the return process take?

Depending on your method of delivery, it can take up to 10 working days for your returned goods to arrive at the Colorado warehouse.

 

Once the goods have been received, they will be evaluated to see if they are eligible for a refund, this process can take 4-6 business days. You will be notified by email if the refund is approved and it will then be processed.

 

Depending on your banking institution, your refund will appear in your account approximately 1-7 business days after it has been processed.

 

We reserve the right to decline an item for a refund if the products are marked, damaged, show signs of wear or do not have their original and undamaged packaging. In this instance, we will contact you directly. For more information regarding refunds, please see our Returns Policy.

I placed my order during a sale or promotion - will I be refunded?

Items that were bought during a sale or promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of order less the discount applied.

Can I exchange my shoes if they don’t fit?

We understand that sometimes a product just doesn't fit quite right, thats why we offer FREE 30 day returns for all orders!

Some conditions do apply, so check out our Returns page for full details.

Help! I think my item is faulty!

Colorado's Returns Policy includes the rights you are entitled to under the Australian Consumer Law.

 

If you believe your product to be faulty, please contact our Customer Service Team directly and they will help you out.

 

Colorado may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty. If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.

Payment

What forms of payment are accepted?

Colorado accepts MasterCard, VISA and AMEX, as well as PayPal, Afterpay and ApplePay.

I have a voucher code. How do I apply it?

You can apply your voucher code at the checkout after you've filled in your details, simply enter the code into the 'Voucher Code' box and click 'Apply'. Each voucher code has unique terms and conditions. If you're having trouble using your voucher, please contact our Customer Service Team.

Is it safe to use my credit card on Colorado?

Yes. Colorado understands that the safety of your personal information is extremely important to you. We use globally accepted best practice electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access.For more information regarding the security of your personal information, please read our Privacy Policy.

What is PayPal?

PayPal is a payment method for online purchases enabling buyers and purchasers to send and receive money online. PayPal has over 100 million member accounts in over 190 countries. One advantage of using PayPal is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card information to the merchant.For more information, please visit the PayPal website.

What is Afterpay?

AfterPay is a payment method that allows you to pay in quarterly instalments every 2 weeks and receive your goods in the same time as if you had paid in full! For more information, click here.

General

How do I place an order?

To place an order, simply select the item you wish to order, add the correct size to your bag and proceed to the checkout.

The shoes I want aren't available in my size. What now?

The stock on our website is an accurate reflection of the stock we have in our warehouse. Please contact us if you'd like to know if, or when, we'll get any additional stock of that particular shoe.

How do I unsubscribe from your mailing list?

On the bottom of every newsletter we send there is an "Unsubscribe" link. Simply click "Unsubscribe" and it's as easy as that. We'll be sorry to see you go, however you can always re-subscribe at any time so you can be the first to know about sales and subscriber-only promotions.

I tried to check out and the item in my shopping cart disappeared, what happened?

We're sorry that you weren't able to complete your order. The stock on the Colorado website is live and reflects what's available in real time. Placing an item in your shopping cart doesn't guarantee the purchase of an item. Until you've completed the checkout process another customer may have purchased the item, even if it's in your cart.

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