Free Shipping

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Q. What does free shipping include?
A.

Free shipping is considered our standard delivery option for all orders within Australia and shipped by Australia Post. Standard orders will be received within 2-5 business days, however they may take longer in certain rural areas.

To ensure delivery before Christmas, please place your online orders before these cut-off dates:

  • Western Australia/Northern Territory/Far North Queensland – December 13
  • Queensland – December 15
  • Victoria/South Australia/Tasmania/New South Wales – December 18

Track My Order / Lost Orders

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Q. What happens if my item gets lost in transit?
A.

The first thing to do is contact the carrier your order was sent with, and quote your consignment or tracking number that was sent to you in your shipment/despatch confirmation email. If the carrier cannot locate your items, we will lodge an enquiry on your behalf. Please contact us if you have any queries regarding your delivery.

Q. How can I track the status of my order?
A.

Once your order ships from our fulfilment centre, we will forward an email confirmation containing your shipment tracking number that you can follow your order through to delivery.

The Australia Post tracking URL is http://auspost.com.au/track/. For International orders, you can track your delivery with UPS at http://www.ups.com/WebTracking/track

Incorrect / Missing Items

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Q. What happens if I receive an incorrect item?
A. If you receive an incorrect item on your order, please contact us immediately and we will organise for the correct item to be delivered to you. We will also arrange or reimburse for return postage of the incorrect item.
Q. What happens if an item is missing from my order?
A. In the rare case that we have missed an item from your order, please contact us and we will arrange for a replacement delivered straight away.
Q. How can I contact Customer Service?
A.

Australian customers may call our Customer Service team on 1800 101 285 or email us at customerservice@colorado.com.au.

International customers can reach us via email at intlcustomerservice@colorado.com.au.

Delivery Locations / Types

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Q. What shipping types do you offer? How much are they?
A.

Colorado offers free shipping on all orders within Australia, or the option of upgrading to priority shipping for $14 flat rate on all orders.

To ship to Hong Kong, Malaysia, New Zealand, Singapore, South Africa, United Kingdom and United States we offer a UPS Saver delivery rate which is calculated depending on total order size/weight and shipping destination.

All shipping prices are stated in Australian Dollars $AUD.

To ensure delivery before Christmas, please place your online orders before these cut-off dates:

  • Western Australia/Northern Territory/Far North Queensland – December 13
  • Queensland – December 15
  • Victoria/South Australia/Tasmania/New South Wales – December 18

 

You will also be responsible for any customs duties, foreign taxes, currency conversion fees or other charges which may be incurred as a result of importing of the goods into an overseas country. Please note the prices on the online store and the carrier shipping costs DO NOT include these charges.

Q. Where do you ship to?
A.

Colorado online delivers to Australia, Hong Kong, Malaysia, New Zealand, Singapore, South Africa, United Kingdom and United States. Stay tuned for information on more countries we can deliver to.

All prices are stated in Australian Dollars $AUD. 


Q. What does express/priority shipping include?
A.

Priority shipping is $14 flat rate for all Australian orders. Priority delivery orders are shipped by Australia Post Express Post and will be generally be received the next business day after dispatch. Dispatch will take 1-3 days to process.

For more information visit: www.auspost.com.au/parcels-mail/delivery-areas.html

Q. What does International Shipping include?
A.

We currently ship internationally to Hong Kong, Malaysia, New Zealand, Singapore, South Africa, United Kingdom and United States, but stay tuned as we add more countries.

You will be responsible for the cost of any international shipping which will be added at the Shopping Cart and Checkout pages upon selection of any of any of the non-Australian shipping countries listed above. 

To ship to these countries, we usually offer a UPS Saver delivery rate which is calculated according to total order size/weight and shipping destination and will generally be delivered within 2-7 days depending on destination country. Delivery time may vary for regional areas. 

You will also be responsible for any customs duties, foreign taxes, currency conversion fees or other charges which may be incurred as a result of importing of the goods into an overseas country. Please note the prices on the online store and the carrier shipping costs DO NOT include these charges.

Q. How will my order be shipped?
A.

We have a network of couriers and postal services to get your order to you as quickly and securely as possible. Our main carriers are Australia Post eParcel for domestic deliveries and UPS for international deliveries.

Where Can My Order Be Delivered To?

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Q. Can you deliver to my work address?
A.

Absolutely! Please include the business name and specific building details (eg: Level number, unit number etc) in the delivery address of your order so the delivery driver can find you easily. A signature will still be required on delivery.

Q. Do you deliver to PO Box addresses?
A. Since we require a signature upon delivery, we cannot deliver to PO boxes. Please ensure that you provide a physical street address when completing your shipping details.