Shipping & Delivery

HELP ME ABOUT…

  • Click & Collect

    Click & Collect

    • How does Click & Collect work?

      When viewing products online you will see a list of stores that are close to your current location, or, you can type in a postcode to refine the list further.

      To see store results by postcode, you can simply enter it into the Postcode field, click ‘Go’ and the list of nearest stores will be refreshed based on shortest distance to the postcode.  

      When you click on a store name a window will appear displaying the store name, address and map location. Product information such as the item name, item number, colour and available stock quantities for that store are automatically populated. If the item has more than one available colour, you can click on another swatch option to see updated stock availability at that store.

      If you wish to make a phone enquiry to that store to reserve a product, you can simply refer to the “Reserve a product” area where you can find the stores direct phone number. Alternatively if you wish to email the store, you can simply click on the “Email Store” button next to the store address.  This takes you directly to an email form, where the subject line is automatically filled in based on their selected product. You will be required fill in your name, email and enquiry, and then click the “Submit Enquiry” button.  Once your email has been sent, you will receive a confirmation.  A store member will review your email and contact you shortly after.

      To reserve a product, please contact the store directly to confirm your size is available and the period of time that this product can be put aside for you.

      Please note: All efforts have been made to ensure that the stock availability listed is accurate, however it cannot be guaranteed. This being the case, please ensure that you do telephone the store on the above number before making your journey, as per the product reservation procedure described above

  • Delivery Locations / Types

    Delivery Locations / Types

    • What shipping types do you offer? How much are they?

      Colorado offers free shipping on all orders within Australia, or the option of upgrading to priority shipping for $14 flat rate on all orders.

      To ship to Hong Kong, Malaysia, New Zealand, Singapore, South Africa, United Kingdom and United States we offer a UPS Saver delivery rate which is calculated depending on total order size/weight and shipping destination.

      All shipping prices are stated in Australian Dollars $AUD.

      You will also be responsible for any customs duties, foreign taxes, currency conversion fees or other charges which may be incurred as a result of importing of the goods into an overseas country. Please note the prices on the online store and the carrier shipping costs DO NOT include these charges.
    • Where do you ship to?

      Colorado online delivers to Australia, Hong Kong, Malaysia, New Zealand, Singapore, South Africa, United Kingdom and United States. Stay tuned for information on more countries we can deliver to.

      All prices are stated in Australian Dollars $AUD. 


    • What does express/priority shipping include?

      Priority shipping is $14 flat rate for all Australian orders. Priority delivery orders are shipped by Australia Post Express Post and will be generally be received the next business day after dispatch. Dispatch will take 1-3 days to process.

      For more information visit: www.auspost.com.au/parcels-mail/delivery-areas.html

    • What does International Shipping include?

      We currently ship internationally to Hong Kong, Malaysia, New Zealand, Singapore, South Africa, United Kingdom and United States, but stay tuned as we add more countries.

      You will be responsible for the cost of any international shipping which will be added at the Shopping Cart and Checkout pages upon selection of any of any of the non-Australian shipping countries listed above. 

      To ship to these countries, we usually offer a UPS Saver delivery rate which is calculated according to total order size/weight and shipping destination and will generally be delivered within 2-7 days depending on destination country. Delivery time may vary for regional areas. 

      You will also be responsible for any customs duties, foreign taxes, currency conversion fees or other charges which may be incurred as a result of importing of the goods into an overseas country. Please note the prices on the online store and the carrier shipping costs DO NOT include these charges.

    • How will my order be shipped?

      We have a network of couriers and postal services to get your order to you as quickly and securely as possible. Our main carriers are Australia Post eParcel for domestic deliveries and UPS for international deliveries.

  • Track My Order / Lost Orders

    Track My Order / Lost Orders

  • Incorrect / Missing Items

    Incorrect / Missing Items

  • Where Can My Order Be Delivered To?

    Where Can My Order Be Delivered To?

    • Can you deliver to my work address?

      Absolutely! Please include the business name and specific building details (eg: Level number, unit number etc) in the delivery address of your order so the delivery driver can find you easily. A signature will still be required on delivery.

    • Do you deliver to PO Box addresses?

      Since we require a signature upon delivery, we cannot deliver to PO boxes. Please ensure that you provide a physical street address when completing your shipping details.

  • Free Shipping

    Free Shipping

    • What does free shipping include?

      Free shipping is considered our standard delivery option for all orders within Australia and shipped by Australia Post. Standard orders will be received within 2-5 business days, however they may take longer in certain rural areas.

Answers