Colorado aims to make your purchasing experience as easy as possible, however we understand that sometimes an item is not always suitable and needs to be returned.

We will provide you with a refund, exchange or credit voucher where goods are faulty, wrongly described, different from the style shown or do not do what they are supposed to do.

If you change your mind, you may return your item within 14 days if the goods are unworn with all original tags still attached.  Return for change of mind is available to Australian customers only.

Any refunds will be made in the same way as you originally paid and will be processed against the original credit cardholder details.

Your receipt or proof of purchase must be presented at the time of any refund or exchange. No returns or exchanges for change of mind on sale items purchased during Mid-Season or End of Season sales. Gift cards are excluded from this policy.

How Do I Return an Item?

Returns Process via Australia

  1. Contact us at customerservice@colorado.com.au to receive a return authorisation, which will provide free return shipping of the goods to our returns centre.
  2. Pack all items with your tax invoice in a secure satchel/carton, or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel for protection or their return may be refused.
  3. Affix the pre-addressed label to your package, making sure you cover or remove the original shipping label.
  4. Send the satchel/ carton via Australia Post.

We will then gladly cover the cost of shipping your new product via return Australia Post.  Please note: Shipping for the original purchase will not be refunded unless the item is faulty.  


International Orders

  1. Contact us at intlcustomerservice@colorado.com.au to receive a return authorisation. Costs to return the items to our returns centre will be borne by you (unless the items are deemed faulty or are not as ordered).
  2. Pack all items with your tax invoice in a secure satchel/carton, or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel for protection or their return may be refused.
  3. Affix the pre-addressed label to your package, making sure you cover or remove the original shipping label.
  4. Contact UPS to arrange for pick up of the satchel/carton as directed in the return authorisation. Please note UPS is the only courier authorised by us and we will not accept items returned by any other means.
  5. Returns for change of mind are not offered.

What Happens When My Return Reaches Colorado?

Once we receive your returned items, we will inspect and process your products as soon as possible. We will then send you an email confirming your refund.

Refunds for credit card payments will be refunded to the credit card used to purchase your order. Please allow up to 14 business days for the refund to show in your account due to bank processing time. Cash refunds are not provided.

In the unlikely event that you do not receive an email from us within 20 days of you posting your order back to us, please contact us and we will help you to find it. Please quote your tracking number for this parcel if available.